Terms of booking

Who you are contracting with. When you book a Lumen tour, your contract is with Lumen, not with the ground operator who delivers it.

What we are responsible for. We select and contract the operators who run each tour. If a tour is not delivered as described, that is ours to put right, whether or not the operator repays us.

Prices. Prices are per guest in the currency shown and include the entrance fees listed under Inclusions on each tour page. Gratuities are not included.

Booking and confirmation. Requesting a booking does not confirm it. We check your seats against the operator’s availability and confirm in writing. Nothing is charged before that confirmation.

Changes by us. Site closures, security directives and weather can force a change of running order or date. Where we change a tour materially, you may accept the change or cancel for a full refund.

Your responsibilities. Valid travel documents, visas and insurance are yours to arrange. We cannot advise on immigration.

Behaviour. Guides may end a tour for anyone whose conduct puts other guests, the guide or a site at risk. No refund is due in that case.

Complaints. Tell us on the day if you can, so we have a chance to fix it, and write to hello@lumenguidedtours.com either way.